Privacy Policy Page

As Duka Africa we respect your privacy and take your online safety seriously. In order to provide you with the products and services, we collect and process your essential personal data at minimum scale from our Duka Africa website, services, online stores, and applications. When you use any of our Services (as defined below) you are consenting to the practices described in the Privacy Policy. Mostly, we will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other services and electronic communication. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.


    I. What Personal Information about You does www.duka-africa.com Collect?

    We collect your personal information in order to provide and continually improve our products.

      Here are the types of information we collect:

    · Information You Give Us. We receive and store most information you provide through our website and apps, you can choose not to provide certain details but then you might not be able to take advantage or use of many of our Service. 


    · Automatic Information. We automatically collect and store certain types of information about your use of Service, including information about your interaction with content and services available through www.duka-africa.com. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses www.duka-africa.com and other content served by or on behalf of www.duk-africa.com on other websites. 


    · Information from Other Sources. We might receive information about you from other sources, such as updated delivery and address information from our courier partners, which we will contribute to correcting our records and delivering your next purchase. 


    II. For What Purposes www.duka-africa.com Use Your Personal Information?

    We use your personal information to operate, provide, develop, and improve the products and services that we offer to our customers. These purposes include:

    · Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

    · Provide, troubleshoot, and improve www.duka-africa.com. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the duka-africa.com.


    · Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with www.duk-africa.com.


    · Provide voice, image and camera services. When you use voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.


    · Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from customer information regarding custom clearance at the time of return.


    · Communicate with you. We use your personal information to communicate with you in relation to www.duka-africa.com via different channels (e.g., by phone, email, chat, or message).


    · Advertising. We use your personal information to display personalized ads for features, products, and services that might be suitable for you.


    · Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, www.duka-africa.com, and others.


    III. How does www.duka-africa.com Collect Your Personal Information

    We may collect your personal information in a direct or an indirect manner to better serve you. In most events, we collect your information directly from you:


    Registration and Ordering. In order to supply you with products, you provide us your personal information at the stage of an online registration, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and financial information, like your credit card number. In addition, we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing as well as to communicate with you about your order and our Site.


    Payment. We may collect your personal information via a format provided by payment service, including but not limited to your card number, card type, card verification value, your billing address, your name, your email address and your phone number. Notwithstanding the collection, we do not retain any information provided through payment. Generally, the payment services you choose to finalize the orders maintain and reserve this information.


    Delivery. Your receiving address, recipient and associated phone number are used to deliver goods in an order you placed. You are required to provide us with this minimum information in order to make a prompt and accurate delivery.


    Product Reviews. We may require your name, email address and location to submit product reviews. Your email address will be kept private, but your name and location will be visible to other users. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site.


    IV. How Are Cookies And Other Similar Tracking Technologies Used To collect Information?


    We may use cookies or other similar tracking technology (collectively “Cookies”) to collect certain information about you when you are visiting our website. Cookies are small and simple text files that are stored on your computer or mobile device when you visit our platform. 'Similar technologies' falling under the generic term 'cookies' also include local objects (sometimes called flash cookies), web beacons, pixels, browser fingerprinting technologies or any technology that stores or accesses information on the user's device. To enable us to provide service to you, it is essential for us to recognize your browser or device. For instance, if you block or otherwise reject our cookies, you will not be able to add products to your shopping cart, proceed to checkout or use any of our Services that require you to sign in. Please see details in Cookie Notice.

    If you do not want to store cookies on your computer you can adjust your browser settings. You can also adjust your settings to the extent that your browser refuses all cookies or only those from third parties. You can delete cookies that have been placed. You will have to adjust the settings for each browser and computer you use. How to adjust these settings differs per browser.